[virtuallynathan]

Yes, it depends what the issue is. We check:

- If your modem is EOL

- If you modem's ethernet port is 100Mbps, and you have >100Mbps service

- If your modem is otherwise capable of providing your speed (i.e. number of DOCSIS channels)

- We check your signal levels to make sure they are in spec

- We check if you have been impacted by our Protocol Agnostic Congestion management system in the past 1 day or 30 days.

If any of these checks are triggered, we show it on the page. If nothing is triggered, we allow you to go straight to a chat.

We'll be adding more checks as time goes on, mostly around Wifi - MCS Index, Link rate, RSSI, etc.

[douche]

Thanks for the response. If I can keep bothering you, is any of this specific to using Comcast-provided equipment?

[virtuallynathan]

Yes, all of the wifi stuff we add in the future will be only possible on comcast-provided wireless gateways (XB2/XB3). We have some other nifty ideas that would use our gateways too. Most of the existing stuff I mentioned is not specific to comcast-provided devices, or wireless gateways.