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by icelancer 3905 days ago
The second. Because "always reliable" isn't. So when something goes down and there is nothing being communicated, that's truly infuriating.
1 comments
manigandham 3905 days ago
This particular post-mortem by Stripe makes me trust them less as it's a fairly simple mistake that shouldn't have been made.

Plenty of companies also communicate the status and that something is happening but don't fully expound on all the internal details. Not sure why it's such a big difference if they did. It feels like fake PR trust to me.

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toomuchtodo 3905 days ago
> This particular post-mortem by Stripe makes me trust them less as it's a fairly simple mistake that shouldn't have been made.

You are, of course, entitled to your opinion. I don't think its going to hurt their business at all.

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manigandham 3905 days ago
Didn't say it was going to hurt their business. Only that a post-mortem doesn't somehow change my opinion on their quality or reputation, and in this case is the opposite.
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