[saulrh]

It'd be valuable for you to complain to Amazon when that happens. They probably can't get feedback on a service like this except through complaints like that.

[Someone1234]

Complaining about YODEL in the UK is like spitting in the ocean or saying "Comcast sucks" in the US. Everyone knows it, but yet it continues. Amazon UK has a permanent discussion thread titled "Yodel sucks" that is just stories about how Yodel lost/stolen/damaged/etc people's packages.

Here is today's 44 post discussion:

http://www.amazon.co.uk/forum/amazon/ref=cm_cd_tfp_ef_tft_tp...

[dfinlay]

I had an issue with my local UPS operation marking packages as 'Undeliverable as Addressed' at 20:00 the day they were supposed arrive, to meet their obligation. They would then arrive the next day without issue. I ended up calling Amazon, and they got the local UPS office on the phone and asked for the exact problem with addressing. There was none, and they issue did not reoccur.

[hmmdiggy]

Complained several times but still occurs. I'm stuck in that guy's catchment area so always a high chance it's the same bloke.

[mikeash]

They'll probably get the idea if you start hitting them in the wallet. Any time the stuff you ordered smells of smoke, return it as having been damaged in transit (it's true!) and they should catch on pretty fast.

[enraged_camel]

I don't think the package smelling like cigarette smoke qualifies as "damaged", sorry.

I hang out at coffee shops a lot and often times my bag and clothes end up smelling like coffee. Does that mean they are "damaged"? No. Especially since it's temporary (even more so in the case of the Amazon package, which is disposed of right away).

[mikeash]

If only the packaging smells, then I agree, it's not damaged.

But they also said that sometimes the contents get smelly. That definitely qualifies as damaged.

Coffee smells come out a lot easier than cigarette smells, and you choose to go to those coffee shops, whereas the person I'm replying to does not choose to expose his brand-new clothes to cigarette smoke.

If I buy brand new clothes and they smell of cigarette smoke out of the package, damned right that means they're "damaged."

[enraged_camel]

Sounds like entitlement to me. Wash the thing and the smell goes away. Jeez...

[mikeash]

Really, it's "entitlement" to expect that newly purchased clothes don't come with a foul smell?

And again, cigarette smoke does not necessarily wash out as easily as you seem to think it does.

Would you be as understanding of the driver if he got ice cream all over the clothes instead? After all, wash it and it'll come out.

[monksy]

As the user Someone said..

Amazon won't do anything about it. [I feel] If my last experience with Amazon CS is any indication they'll read a script, and just refund your money. (Not reship.. I've had that issue as well) Also, if you're a prime member and have spent quite a bit of money on Amazon.. They still won't care.

I plan on cancelling my prime membership and seeking out alternatives.