They'll probably get the idea if you start hitting them in the wallet. Any time the stuff you ordered smells of smoke, return it as having been damaged in transit (it's true!) and they should catch on pretty fast.
I don't think the package smelling like cigarette smoke qualifies as "damaged", sorry.
I hang out at coffee shops a lot and often times my bag and clothes end up smelling like coffee. Does that mean they are "damaged"? No. Especially since it's temporary (even more so in the case of the Amazon package, which is disposed of right away).
If only the packaging smells, then I agree, it's not damaged.
But they also said that sometimes the contents get smelly. That definitely qualifies as damaged.
Coffee smells come out a lot easier than cigarette smells, and you choose to go to those coffee shops, whereas the person I'm replying to does not choose to expose his brand-new clothes to cigarette smoke.
If I buy brand new clothes and they smell of cigarette smoke out of the package, damned right that means they're "damaged."
Most people are smart enough to understand the significant categorical differences between an ice cream stain and cigarette smoke.
Also, "foul" is completely subjective in this case. Guess what: I hate the plasticy/industrial smell of certain types of clothing packages. But I'm not gonna go around claiming the item is "damaged" simply because I don't like the way it smells out of the box.
What is the categorical difference between an ice cream stain and cigarette smoke? Because I honestly don't understand what distinction you're trying to make.
I hang out at coffee shops a lot and often times my bag and clothes end up smelling like coffee. Does that mean they are "damaged"? No. Especially since it's temporary (even more so in the case of the Amazon package, which is disposed of right away).