Hacker News new | ask | show | jobs
by vorobei 6030 days ago
I've been a happy Linode customer since August 2007. There were two minor issues with DNS (not their fault, I believe) during that time. Once I had to do an emergency RAM upgrade on a Sunday -- it was the best customer service experience I've ever had.

I run two servers -- Gentoo and Ubuntu. I recommend Ubuntu.
1 comments
NateLawson 6030 days ago
I was with a company who used Linode from about 2003 to 2007. It was awful. We had a one-day outage when someone kicked out the power cord. Another outage with some routing mishap by Linode. DDoS floods destined for our VM due to irc bots or whatever running on another VM.

Linode would start an upgrade without notice during normal business hours, and then only admit they were messing with things if there was a crash.

Get a dedicated machine. The lost productivity alone makes it worth it.

link
jedsmith 6030 days ago
Since Linode started in June 2003 (and your company was one of the first customers -- I'm looking at your tickets), you got to experience a lot of the growing pains of a new company. If you were to try us today, you wouldn't walk away with the same impression as you did then. I'd bet on that.

We learned a lot during that time, and I think it's a defining aspect of our company that we can admit that.

I am, however, unable to find a one-day outage for your account; the longest I've come across -- which is power-related, so I'm assuming the one you're referring to -- was reported by your company at 5:39 p.m. and resolved at 8:01 p.m.

link
bugs 6030 days ago
That is probably not the norm and you probably should have asked to be moved to another machine and seen if they could investigate the source of the problem.

From my experience Linode (2-3 years) has been excellent especially if you want a server just to mess around on and learn how to host and make projects work while being able to stop and change distros very quickly.

link