[jedsmith]

Since Linode started in June 2003 (and your company was one of the first customers -- I'm looking at your tickets), you got to experience a lot of the growing pains of a new company. If you were to try us today, you wouldn't walk away with the same impression as you did then. I'd bet on that.

We learned a lot during that time, and I think it's a defining aspect of our company that we can admit that.

I am, however, unable to find a one-day outage for your account; the longest I've come across -- which is power-related, so I'm assuming the one you're referring to -- was reported by your company at 5:39 p.m. and resolved at 8:01 p.m.