[hackuser]

> I suspect this is due to the algorithms handling reports - not an actual human action.

I understand your point, but I would add some qualifications:

1) Let's remember that algorithms are human actions. For example, if Facebook created an algorithm that deleted accounts based on user skin color in their photos, it would be a human action.

2) Facebook is a highly sophisticated software company, not someone who downloaded a library without realizing quite what it did. They are especially responsible for what their algorithms do. (To think of it another way, imagine how they would look if they claimed otherwise, 'we don't really understand what our software does'.) EDIT: It's also a consequence of priorities: If the algorithm's quality had a billion dollar impact on their bottom line, there would be no errors.

3) Facebook isn't just a private business. With so much power over the world's political and social communication, they have an obligation to ensure their members freedom of speech.

4) Transparency and remediation is necessary for #3 (and maybe Facebook already has it; I don't know). Such things always can be blamed on an algorithm or computer error.