| My employer also recently switched from Hipchat to Slack, and I'd say Slack is vastly superior. Most important for me are the notifications. Slack lets you set per-channel notification settings. With Hipchat I'd either miss messages I wanted to see or have to get constant notifications. "More granular notifications" was either the #1 or #2 highest-voted issue in their feature requests for over three years, and they're only now getting to the point where they have a beta version of the feature. Also, if I received messages while I had Hipchat closed and opened it back up later, there'd be no indication I had received a message[0]. With Slack, I can always quickly catch up on messages I missed in channels I care about. It's possible to edit posts in Slack, which isn't as essential, but still very useful. Hipchat would initiate laggy emoticon autocomplete after I typed an opening paren, which I found very obnoxious. My goal was almost always to add a parenthetical statement, not an emoticon. There didn't seem to be a way to turn the autocomplete off. Hipchat uad miscellaneous minor bugs that I've never experienced with Slack. The only real thing I see in Hipchat's favor is the integrated video/voice chat, but there are plenty of other ways for me to do that when I need to. Plus, hopefully Slack will have Screenhero integrated soon. [0] If I was @tagged I'd receive an email, but the app itself still wouldn't give me any indication of unread messages. |
Slack feels much slower.
In Hipchat you can edit your last message with Vim style substitution strings. i.e.: s/were/where/
The Channel/Group distinction in Slack is useless and annoying since you have to adjust team broadcasts to the channel you're in (@group or @channel).
Slack doesn't have @here (so offline people don't get pinged). i.e.: "@here Anyone up for lunch?"
I'd be much less annoyed with Slack if it let me rearrange Channels. But still. It seems like it trades obvious functionality for stupid meme integrations. Gets under my skin.
Personally, being in a ~20 person company, I really don't really care about per-channel notifications. YAGNI. If I don't want to be notified, I just don't join that channel. Otherwise if someone pings me with @group, I want to see it. And if it's important enough, don't depend on the chat app sending my phone a notification. Text or Call me. We're a Mac shop so that's just a keystroke away with the Messages app or FaceTime Audio if you're at your desk anyways. Don't tell me sites are down and the building is on fire through Slack.
/end-rant. :-)