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by tprophet
3973 days ago
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- Not clear on the difference between you and a collection agency.
- Do you guys report to Dun and Bradstreet?
- What's the difference between the free and $5 friendly call?
- When you do "the firm" call, that sounds vaguely Mafia-like. Are you going to threaten to break the guy's kneecaps? Call him repeatedly at 3 in the morning? I get that vibe from your product name. Would much prefer to pay for results. And I would want to be able to hear a recording of the call so I can audit you guys to make sure you're representing our company in accordance with our values. |
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No we don't report to DnB. We have found that a percentage of invoices get paid from an email reminder, then another percentage from a follow up phone call. So you can get a bunch of invoices paid without having to go through the Debt Collection process.
Good point on differentiating the friendly / firm calls – the difference with firm phone call is the person we use (she's a bit more clinical in her approach) plus it also includes a follow up phone call. I agree adding an example of the phone call would help a great deal in giving you confidence.
Paying for results is something we could explore - maybe no result no pay? Although our value proposition was more about you not having to take the time and pain to make the call yourself.