[tptacek]

I'm not sure I understand this rant.

You were considering an offering from a SAAS company.

You needed a feature they didn't have.

They opted not to provide you with that feature.

You are aware that the feature, like most features, was possible.

[???]

Your blood is now boiling.

Can you fill in the [???] blank for me?

[piotr_krzyzek]

It's the tone and response that annoyed me. Not that the SaaS didn't have said feature.