[ak39]

"Get yourself, your team or whatever to sit next to your damn customer."

Well said. The customer is the final and only arbiter on our disagreements about tech tool choice, style and architecture. In front of the customer, all our internal arguments look and sound like those of immature, spoilt and unfocused professionals.

Add to that that many IT professionals dislike getting advice/input from non-techs and you see why we have so many broken systems out there.