[dooptroop]

Sure, it's unfortunate if nobody answers the phone, or is not there to open a franchised store etc.

I just don't buy into the whole 11 workers do 10% more work than 10, or that 8 hours is more productive than 7.5. In any business that is, not just "brain work". Far-east sweat shop exempt.

[emir_]

I don't know. I've worked for grocery stores when I was in high school and one cashier running 15 minutes late was always noticeable, especially early in the mornings and late at night.