[teh_klev]

> Don't be the guy that spends two weeks on a problem that could've been solved in 15 minutes by asking someone for help.

This! I am eternally repeating this to our first line support people where we need to resolve things with 8-16 working hours. If they're still scratching heads after 4-5 hours then they should be hitting up the back room team for advice and guidance.

In addition, we then make sure that the "how the issue was resolved" is written up so, stuck into our internal KB wiki for future reference.

But yes, bottom line don't be afraid to ask, and don't be afraid to ask more if you still don't quite understand the solution/reasoning. I'd rather you kept asking until you "totally get it" rather than you wandering off with a vague understanding and breaking a production environment.