[toomuchtodo]

> I'm not say we need to do an absolutely amazing job for every person that gives us money, but me personally, I like to think of myself as professionally upstanding because I want to make my employer's dollars count by doing the best I can.

Maybe its because I've been doing this for 14 years, but I produce to the spec. Of course, I'll make recommendations during the scoping process, but what I produce matches what I've agreed to with a client or employer; no more, no less. My time is far too valuable to me to provide anything additional than to what I've committed to. If you want to give your time away for free because you think you professionally upstanding, more power to you.