[pbreit]

1. Totally agree.

2. I think that's just a convenient excuse for what was more likely a poorly run business.

3. It definitely seems like a match-making business to me. Perhaps things are different in Japan. I could perhaps see wanting a few different providers for diversification.

[storgendibal]

Agree with all three of your points, especially #2. I still can't get over the fact that it took me 4 tries to be to sign up with HJ. Eventually I had to do it on my laptop because the web app on the phone was so buggy. And if the sign up flow is so badly done, I wonder what else is not executed well.