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by evandonaldson
3993 days ago
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no-reply emails are typical of companies like Paypal. It is a terrible customer service experience. But the worst UX is when you have to complete a web form to make an enquiry but don't get a email receipt of your enquiry. So there is no proof you submitted an enquiry and unless you copied the text to another file you have no copy of exactly what you submitted. If you are lucky enough to hear a response it's from a non-reply email address. I experienced this exact scenario recently. I thought it was blatantly cynical. |
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