[angry_octet]

Perhaps the author is experiencing a bug and you are not. Your inability to replicate the bug does not prove it doesn't exist. Though many helpdesks would take your side.

[madeofpalk]

I'm leaning towards the author just not knowing about the recovery feature.

Not that he/the article is wrong. After all, how good can a recovery feature be if you don't know about it when you need to recover data?