[markjaquith]

So, I verified the bug, but this happened to a friend of mine (she lost gigabytes of data). And Apple Support tried to help, and couldn't, and as a consolation prize she got a Thunderbolt external drive. Which was particularly insulting. "We suck so much at handling your data, you should probably do it yourself!"

[droopyEyelids]

That is not particularly insulting. That is the support agent doing more than any other company to compensate for a fuckup.

Particularly insuting would be if they shut down your account after making the complaint, or something like that.