[tehwebguy]

Similar story here, both buttons on my iPhone 5 stopped working most of the time. Apple created two separate replacement programs, one for the lock button and one for home button.

Unfortunately mine didn't qualify for either one! I'm not sure if it was the serial number or the date it was purchased, but when I checked online or called in they said my device wasn't part of either program.

This is the line that got my phone replaced: "I don't care about the programs you are describing - your company created them unilaterally so when you tell me I don't qualify it doesn't mean anything to me. What matters is that my phone is failing, if there's nothing you can do about it that really sucks and I feel really screwed over."

Then they replaced it.