[drchiu]

(1) I think similar to Digital Ocean, better backend admin panels that's simple to use yet powerful enough to do most remote admin tasks.

(2) Providing some sort of backup service that's cheap and easy to use. Along with this, provide a way to restore that's easy as well.

(3) Online chat support. Although I think this might be a little harder since this is really an issue of economics.

[mod]

At least some hosts already have online chat support.

Bluehost, a "traditional" host I've had to work with plenty in the past, has good chat support.

I believe Dreamhost does as well.

Hosts dealing more with non-php applications (Heroku, DO), I guess, don't have it. But I've never needed to ask them for it, either.