[timrichard]

Counter anecdata...

I often drop in to a local bar, and tend to be the troubleshooter for older folks with new smartphones. I've helped out on quite a variety of devices, but my heart always sank when I bumped into the guy with a Lumia that his daughter had given him. I can't remember every instance, but I can remember turning him away in frustration with outcomes like "sorry, I've no idea why the browser won't remember your login details".

I ran into many frustrating problems with that device that I didn't find with iOS and Android (even super-cheap Android). I was extremely relieved when he rocked up one day with an iPhone, and very gladly set it up with all the apps he needed.