[jmilloy]

I agree that Google's help services are lacking. I never got my account back years ago. But this sounds fishy to me.

It's equally likely that you are trying to hack someone else's account as trying to recover your own. There's nothing wrong with the password reset process.

However, isn't there a process for when you suspect your account has been compromised? Have you even tried that? Are you even sure that your account has been compromised, or you just can't remember your password?

I like that us hackers are happy to help, and happy to commiserate with the failings of big corporations, but I think it's worthwhile to be a bit sceptical.

Edit: I'll add that the claim that the reset requests are going to the original account and being cancelled is fishy. We have verification in this thread that this in fact does not happen, and presumably the OP can't access the account to make a truthful counter claim.