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by larrys
4002 days ago
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"You had two step verification, or not?" Upvoted you but... A company offers a free service. "Your aunt" does know know or understand the need for "two step verification" nor do almost certainly a large percentage of people using gmail. This idea that companies resolve themselves of all responsibility to provide reasonable customer support for a free product with such wide adoption is ridiculous. Google derives benefit from the relationship regardless of the fact that the service is free. |
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... and stories such as this are the consequence we shall have for taking the Libertarian solution. Not that I disagree with the solution taken! I just have a hard time swallowing the argument that it's always the provider's responsibility to account for total user ignorance at all times. A solution has been provided for this attack vector, and if the end-user chooses not to use it then perhaps at some point the onus is on the end-user.
(Or perhaps Google should just make 2FA mandatory for everyone, "your aunt" included).