[16bytes]

What is false or lazy about this? The service is free; Google makes money selling ads to users. Is this in dispute?

Pointing out that Google has little incentive to support it's users in a post about getting little support from Google seems very on-topic (but perhaps unoriginal) to me.

[icebraining]

A loss of a user represents a loss of income for Google in both cases. The reason they have little incentive is because they don't get much per user, but that has nothing to do with where the money comes from.