You're absolutely right, I kinda just posted the first thing that popped in my head.
I actually question their business model because I think something like Sprig will be far more specialized to cut costs sustainably than something like a Postmates will ever be able to.
We know that it's super easy to do and that there's usually no ill intent behind it. The trouble is that it compounds, and then you get a dismissive culture.
For future reference, the specific thought in your second sentence is the kind of thing that makes for a substantive critique instead of a generic dismissal, and if you added a bit more detail about why you think this—something for people to consider and respond to—then you'd have a fine comment. We're certainly not trying to eliminate critique.
I actually question their business model because I think something like Sprig will be far more specialized to cut costs sustainably than something like a Postmates will ever be able to.