[jbandela1]

I agree completely. When I shop online, I like going with amazon since I know from experience their return process is so painless if something goes bad.

I can't imagine shopping for physical goods from Google. From what I hear, their customer service is pretty bad. I think overall that this is a risky proposition for these companies, in that if they mess something up they will have a lot of bad publicity.

[jon-wood]

In Google's defense their support for people who are paying money for a service tends to be better - both AdWords and Google Apps have had pretty solid support teams when I've needed them.