[jaredbrown]

I think it's super attractive to new businesses to push their wares via a generous free plan. But in the end, unless you think word of mouth is going to take off. Validating your business model by charging is much more important.

[gorachel007]

Free plans make sense for new businesses that are trying to get users to test a product or service, but once it's been built and is working seamlessly SaaS companies really should start charging.