[badusername]

Meh. That's a lot of input that the author had to provide. It is responding to unstructured/unpredictable messages as well, which takes quite a bit of thinking by the author.

If I had to change a flight, I would guess I could do it faster on Virgin's website rather than through Magic. Same with the helicopter.

[joshvm]

The flight change was done via Magic because he couldn't use their website on his mobile. Still, you'd think it would be easier to call up a friend.

[mikeash]

Why not call the airline?