[Danski0]

People missunderstand me a bit, I'm sorry if I wasn't clear. I liked stripe and still use it for some sites. I have no problem that our 1%+ chargeback was an issue for Stripe who have to keep Bank/VISA/MC happy. Also, it's ok that they didn't want us as a customer. Stripe has as much right as any other business to choose their rules and customers. I just told our story as a complement to the creator of this thread for other users of Stripe to know what could happen. Stripe is not a golden bullet for credit cards online as often told in the tech community.

Now, what did bother me enough to comment at all?: 1. We always send in detailed papperwork for each chargeback. Never heard back for any of these during our time as a customer. Not once! 2. We never got any indication that we were getting close to some limit resulting in being cut off, just the email saying byebye in 10days (or whatever it was, maybe 7?) just as everyone in the office went on a 4 day holiday (bad luck I guess). 10 days is not even close to enough to set up with a new processor for SaaS-products if you need an import of old customers and have any to speak of amount of charges going on. It triggers a lot of extra papper work. 3. Payment processors claim SaaS is high risk as there is no product for proof of delivery. Stripe has all our money for months and a full refund policy makes it low risk in my eyes. We pay extra for this hassle anyway. If they say it's a risk, ok, Stripe knows better I hope. We had very long going ID identification so fraud was never the issue, just people trying to get money back and ashamed of asking it from us directly. 4. Stripe dealing with 1mil+ euro yearly of our money and refusing to speak on the phone even regarding major issues. Emails with "tough" questions always disappeared into thin air. It feels weird to not being able to contact someone that have your balls this way.

PS: Our "high" 1-2% chargeback spiked sometimes as customers that had made 10+ transactions during a year could start a chargeback for all transactions. Never spiked above 2%. Also, the product attracted many lazy and not-so-tech-savy-people, very far from the typical tarsnap user (which I'm a long term user of). Not defending our chargeback-rate, just that we know why as we phone up each user after a chargeback to get an understanding.

Long comment, hopefully it clears out my thoughts for those interested.