[VLM]

Or the more likely they'll not do advanced stuff in order to increase profit, as long as there is a microscopic delta better than running it yourself for most customers most of the time on average. The microscopic delta may not be measurable or noticeable by the end users of course.

Assuming their business model isn't assuming an infinite supply of future customers so in the short term as long as revenue per customer exceeds cost of sales per customer we're all good, etc. Support costs that exceed average cost of sales must be beaten down/ignored, otherwise its cheaper to let them go and have sales "earn" a replacement customer.

Finally their sysadmins work for them to meet their corporate objectives of various meaningless metrics which have no necessity of aligning in any way with your own corporate objectives.