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by chc
4023 days ago
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I'm having trouble finding the anecdote itself where the customer was angry about the change in Googles. Maybe it was in a podcast rather than on HN -- hard to remember, it was several years ago. Here's a later post where he was discussing what he'd learned from incidents like that: https://news.ycombinator.com/item?id=1808001 |
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The "You broke my Googles. Give my Googles back or I'll tell my husband on you." incident was a customer who installed Bingo Card Creator N minutes before Google had systemic worldwide downtime due to an internal misconfiguration. (http://googleblog.blogspot.jp/2009/01/this-site-may-harm-you...) Her reasoning was "Google worked, I installed BCC, Google doesn't work anymore, accordingly, BCC must have broken Google." Except s/Google/the Googles/g.
My blue Googles/green Googles story happened with several different customers. Basically, they have a mental model of the Internet where it is a lot like a hard drive: your Internet at school and your Internet at home are totes different Internets and so it makes sense that the contents of one are different than the other. They call their Internets Googles, because Google "is the front page of the Internet" or "runs the Internet" or "makes the Internet." One of the Googles -- the blue Googles -- is what a technologist might more readily understand as Microsoft Internet Explorer configured to open to a Bing homepage on a school computer. This "blue Google" will, for any given query, produce different results than the same query run on "green Google" (Chrome/Google/home PC), hence providing further experimental evidence that the user understands adequately what is going on.
The difference between the blue Googles and the green Googles was chiefly relevant to my business in attempting to convince customers that, regardless of the fact that they signed up with an account from the blue Googles, they did not have to sign up for a separate account on the green Googles and then somehow move things from the blue Googles to the green Googles to be able to print them out at home.