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by meesterdude
4038 days ago
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I think some people get so combative because their identity is wrapped up in being right. It's unfortunate, given our capacity to collaborate and build, that we still struggle with these scuffs. I think if you want respectful discourse, it has to be part of the culture of the community; where behavior is enforced at a group level, more than an administrative or rule based. There will always be a range of people involved, and even the best of people have bad days; coupled with the fact that most people usually mean well, I've found it's best to cut people some slack if you have the chance. |
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Conflict is good when managed and it adds value. You usually end up with more rounded or more complete ideas. This can fail when there is a lack of respect between adversaries, a lack of understanding or a lack of truth from at least one side.
On your point of community vigilance, Administrators/site owners should set the rules of engagement and a culture (eg. No ad hominem attacks). If the community determines the rules of engagement, you can have the community derail itself far too easily. I'm seeing quite a few communities lose the plot recently through political correctness or through a hostile community that self-regulates. One of the best sites I visit is very rule based. The moderators do a great job of setting the rules and when the community loses focus, the site owner/moderators recalibrate. I keep thinking of leaders vs committees as a good parallel.
I don't have simple rules about what rules should be applied to respect in conflict. There are several examples of exceptions that come to mind: Karl Popper talks about not tolerating the intolerant; Political Correctness can introduce prejudice (and has spoilt some good communities).