|
|
|
|
|
|
by robmay
6044 days ago
|
|
|
Hi Patio,
As an example problem (I wrote the original post), we strongly suspected users wanted encryption of their backed up data. But when we talked with initial customers, there were certain things they wanted more that, when built, made encryption a slower, more difficult process to implement. We punted on encryption because, for the first 3 months we were in the market, there was a little demand, but not much. Then as we hit more mainstream blogs and publications and got a wider user base, encryption shot to the top of our list. So what we learned is that our first 500 customers weren't very representative of who would ultimately use the product and we shouldn't have catered to them so much. We really should have paid less attention to early customers, and more attention to related markets like PC backup, and assumed they had already figured out what the market wanted. |
|
|