Verify a pin? But that's still something you have to remember, not providing support for users who have forgotten their passwords doesn't tend to be an option.
As I said, it's for my bank, so it's my card pin - I already need to remember it.
Also as I said - this was much less of an issue when companies maintained IT departments and installed software. It's much easier to verify that Julie on the phone really is Julie when it's an internal support mechanism.
Also as I said - this was much less of an issue when companies maintained IT departments and installed software. It's much easier to verify that Julie on the phone really is Julie when it's an internal support mechanism.