| # part 3/3 # I am deeply concerned that my account - and possibly Equifax itself - has been hacked, and would like to request the following: - Please expedite the investigation into this intrusion.
- Please release the email address that the account was changed to, so I can investigate this. Otherwise, please work with the email provider and authorities to locate the person who breached my account. In addition, I would like to request that Equifax please fix it's protocol for handling this type of situation. For instance: - In the original email notice, Equifax asked me to email back if the change was not initiated by me. I did, but no one responded for 3 days, and when they did, they did not act on the information and instead closed the ticket. When I called, I was told I should call back during a weekday. Equifax should treat this as a security issue and act quickly, and have a way for issues like this to be addressed immediately instead of waiting days. - <rep_name> didn't have anyone to transfer me to. Equifax should have a phone number or email to report fraud - not outside of Equifax, but affecting Equifax's systems. - <rep_name> didn't have access to my full account info and was unable to release any information that would help me investigate this fraud. Equifax should have an escalation process for situations like this. Ideally, Equifax should investigate potential breaches; and if they are unable to, should release information to the user to help the user investigate breaches on their account. Sincerely, <my name> |