[justizin]

I do think the original commenter has a point that there are things people who professionally support IT understand about how non-technical people process and understand things differently.

Knowing you, Guy, I've no doubt you are all going to rock this, but maybe consider one of your next hires being someone who does this sort of work, which is also disappearing as available work, as in-house IT becomes, "Sign into Slack on your phone and here's a laptop with pre-configured VPN." (leaving problems for someone like Eden to solve at home)

Every disruptive business should seek to employ some of the people who work for companies it wants to do away with, or to find people who have a skill fit, but not the strategic vision.

Anyway, best of luck!