[mryan]

This "it's almost fixed, I'll email the client soon" pattern is something I have personally struggled with a lot, and I agree it appears to be common with engineers.

My workaround has been to make something else responsible for sending the email. In a team, this could be a manager setting a cut-off point after which communication must be made. When working on my own, I set an alarm for X minutes. When that alarm goes off I ignore the internal voice which says "just try one more thing, then send the email", and send an update to let the relevant people know my current progress, ETA to fix, and when they can expect the next update.

I think this is similar to how GTD encourages us to use systems for storing to-do lists instead of trying to remember them - our fragile human brains are not always to be trusted.