Not sure what happened at the beginning but the past years the shipping and support has been great. I can see this would kill your interest; don't think EvilDragon does that to anyone though.
If I get what you mean, yeah, it was through Craig. EvD said he was going to help the leftovers, but all he said he could offer me was an RMA'd unit, IIRC (or pay an additional $300 to get an upgraded one).