[brudgers]

To sell the Chromebook idea, Google had to address the XY problem for productivity applications. People will say "I need Office" because they want a spreadsheet and a word processor. By simply making people aware of their apps, Google was able to get many people to forgo the "Office XY" problem [And the iPhone XY problem via Android].

Apple and Microsoft ingrained a lot of intellectual shortcuts in regard to the way people in the mainstream think about computing in their quests for market share. So of course has Google. In fairness, these abstractions simplify the daunting complexity of deciding among a vast domain of computing options.