[davidgerard]

The trouble is: that's not how humans work. Including ones who push Crocker's rule. Personalising negative comments is how human brains work.

Remember: knowing a bias exists doesn't make it go away, at all.

In my experience, the sort of person who professes a love of unvarnished communication is someone heavily into sending it - the same people reliably hit the roof whenever they receive it.

Public relations is 50% of the job, even if you're bad at public relations. There are no quick hacks to make that go away, 'cos if there were then everyone would already be using them.