[Sophi13]

I could not agree more when you say that building services which target the needs/limitations faced by the unconnected is the way forward rather than just expanding the infrastructure, and it's refreshing to see someone realize that. It's not just about making the internet available, it's also about teaching the unconnected 'how' to use it (I feel the UX layer of the internet may be broken for the unconnected) And even more important to teach them 'why' (i.e: a farmer in some developing rural area might not really care to connect with friends via social networks or download music, however, teaching him how to check the weather online, might just bump his livelihood up a few notches.) The word here I guess is 'relevance'. Yes, I have been working on digital literacy with under privileged people, we have also been running extensive usability tests to help understand how the unconnected interact with basic internet services, however, I feel there is a lot more to be discovered about the dynamics of this completely untapped demographic.