This is probably true as well as EVERY time I call Time Warner they redirect me to the wrong state's offices and it would confuse the person answering the call b/c they couldn't find my account. It got to the point that I would just start the call with that info "Yes my number is an Ohio number but I live in Kentucky, redirect me please". That said I don't think this has happened the last few times I've called. Maybe they got their redirection to take into account phone numbers tied to accounts to redirect instead of just area code.