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by bdcravens
4090 days ago
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Zappos has given me one of my best customer service experiences ever. $135 sandals, pit-lab puppy chewed one of them (only a chunk, still wearable). I emailed them asking if I could buy one sandal... they actually sent me a new pair, told me to keep the old ones, and even upgraded me to their premium class where it's free one-day shipping. I never hesitate to recommend them to everyone. |
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