[pkteison]

The quote in that article is fairly accurate, I don't see why you dismiss it. It's congressional testimony so you can get it from the source: http://www.gpo.gov/fdsys/pkg/CHRG-111shrg54048/pdf/CHRG-111s...

"...Ticketmaster’s service charge is, you know, Ticketmaster was set up as a system where they took the heat for everybody. Ticketmaster frequently gets a minority percentage of that service charge. In that service charge are the credit card fees, the rebates to the buildings, rebates sometimes to artists, some- times rebates to promoters. So Ticketmaster has been the—we are like the IRS. We deliver bad news."

[jsabo]

I didn't mean to come across as totally dismissive, more that it was something I was unaware of and was sad I couldn't find more detail about. Good looking with the link though. I'm reading through that section now but it doesn't look like there's any follow up on that claim unfortunately. Assuming generously they're paying 4% of the ticket price to process CCs, it seems like there's still a pretty good chunk money going back to the venue.