[philsnow]

Customers (and people in general) shouldn't let themselves be so easily deflected. Stay on target.

When you buy a Sony-branded consumer good from SomeCo, you haven't done business with Sony, you've done it with SomeCo. If SomeCo isn't willing to back the quality of the products they stock, they should. not. stock. those products.

If you that argument does not sway whoever takes returns at SomeCo, get your credit card company to issue a chargeback. <-- USA-specific; Unfortunately I don't know what protections are available to consumers in most of the world.

[pnathan]

should cuts no cheese in business. What happens is what customers really buy, and really do.

[philsnow]

That one line is me offering personal life advice to anybody reading.

[Animats]

That comes under the Magnusson-Moss Warranty Act. In California, the Song-Beverly Warranty Act applies.[1] The retailer has to make good on the manufacturers' warranty unless the manufacturer has convenient in-state repair centers.

[1] http://www.leginfo.ca.gov/cgi-bin/displaycode?section=civ&gr...