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by thramp
4102 days ago
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The thing you’ve gotten wrong with wrong the “design lovers” you mentioned is that Apple’s customer base are entirely those quote-unquote design lovers who happen to be just normal consumers. The entire point of the article is that competing on user experience pretty much side-steps the whole theory of low-end disruption. |
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The debate hinges on this: is UX a special basis of competition that can't be disrupted? Will consumers pay a premium for better UX forever? Will the cheaper alternative never be "good enough"? Won't people put up with a few minor annoyances? What if it saves them money?
I think UX is a hygiene factor: when it's bad it annoys you to the point where you do something about it, but when UX is good enough, most people start worrying about other things.
That's different from design: I think some people will continue to pay a premium because they love Jony Ive designs and they can afford it. And some will pay for a status symbol. And some will need the performance. But none of that is the mass market.