[mfrieswyk]

I'm sure the support agents you've been speaking to are just saying what they've been asked to say. Let's not kill the messenger here. This is likely a decision that is way above theirs and most of their developers' pay grades unfortunately.

[ivraatiems]

Oh, yes, absolutely, and I treat them with politeness. However, the fact there's no transparent procedure to escalate to anywhere above the regular support staff (even to a support supervisor) is indicative of Spotify's overall disinterest in caring for its customers.