Rickety old planes and charging for things that are free on other airlines (headphones, drinks). What's not to love? Did I mention the competent and attractive staff?
It's not the physical attractiveness of the staff I'm talking about, it's the lack of enforcement of a dress-code/personal hygiene policy. AA is the Walmart of airlines.
I realize that you're just trying to rag on AA, but I don't like the implication that 'unattractive' people shouldn't be airline employees.