[Imprecate]

Agreed. Dustin just comes off as whiny and self-important, though I don't think the employee should have been fired considering the content of his email.

Also, booking flights is very straightforward on aa.com. Dustin could have provided some substantive comments on usability, but instead simply called it ugly and slapped together a minimalist southwest.com knock-off. The only thing that really annoys me about the site is how confusing it is to get a list of your current reservations.

A majority of the public only shops based on price and availability. Unless the website is so bad that they can't figure out where to put their credit card number, it doesn't matter.

[wizard_2]

Is he whiny? He's a designer, this is his 'blogazine' about design, of course his post is going to be about AA's design. Later after posting from a result of his and Mr. X's actions Mr. X go fired. If I was Dustin I would have been concerned and outraged too and dam well would have written about it.