[drewg123]

The IHV that I worked for had most of the hardware team local in California, and most of the software team remote. We had a great lab team that could install bits, move cables, etc. All machines had serial consoles & power controllers (or IPMI). One source of frustration was that most of the locals did not arrive until 10am Pacific, and I was on the Eastern time zone. So if I needed a cable moved, I had to wait until after lunch. Though I sometimes asked one of the secretaries to do it (she arrived at 6am Pacific).

By the time I had hardware access, we always had jtag or more advanced access methods working.

A big frustration was using tools like PCIe logic analyzers remotely. Luckily, these were mostly controlled by PCs, and we could access them via an IP KVM solution (but again, we had to wait for on-site labstaff to hook up physical connections).